If you have worked in healthcare for more than a few years, you have probably seen at least one crisis develop in your facility. Although every incident can become a crisis, there are some that happen that can have lasting effects for the facility and everyone it touches.
The excitement of opening a new unit or a department expansion is palpable. Not only is the staff excited about working in new construction and quite often utilizing new equipment, but also the statement that a new unit says to the hospital staff and community. The support of the physicians, staff, and community have allowed for the expansion/renovation of the hospital.
Strategies for reducing the per-capital cost of healthcare.
Like building the nation’s interstate system, creating a culture of excellence is an ongoing, sometimes daunting task and it can take years. Why are you undergoing this effort? It’s because your culture and operations are intertwined. The more you improve your culture, the better will be the quality of your service delivery, outcomes, and revenues.
Healthcare organizations, and hospitals in particular, find at one time or another that they are in need of a turnaround. This discussion will focus on a hospital, but the key points can be applied to all organizations.